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Privacy Policy

Last updated: 22 February 2026

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L'Atelier Wellness (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Business name: L'Atelier Wellness
Address: 1 St Colme Street, Edinburgh, EH3 6AA, United Kingdom
Email: info@latelatelierwellness.com

For the purposes of data protection law, L'Atelier Wellness is the data controller.

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2. Personal Data We Collect

We may collect and process the following types of personal data:

a) Personal Identification and Contact Information

  • Name

  • Email address

  • Telephone number

  • Postal address

b) Health and Wellbeing Information (Special Category Data)

As part of providing services such as Reiki, EMS (Electrical Muscle Stimulation), and Pressotherapy, we may collect relevant health information, including:

  • Medical history and contraindications

  • Lifestyle and wellbeing information

  • Treatment notes and progress records

c) Booking and Payment Information

  • Appointment details

  • Payment status (we do not store card details)

d) Communications

  • Emails, messages, or enquiries you send to us

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3. How We Collect Your Data

We collect personal data when you:

  • Book an appointment

  • Complete consultation or consent forms

  • Contact us by email or other means

  • Use our services in person

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4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – for processing health data and for optional communications

  • Contract – where processing is necessary to provide booked services

  • Legal obligation – where we must comply with legal or regulatory requirements

  • Legitimate interests – for business administration and service improvement (where these do not override your rights)

Special category health data is processed under Article 9(2)(a) UK GDPR (explicit consent).

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5. How We Use Your Data

We use your personal data to:

  • Provide safe and appropriate wellness treatments

  • Manage bookings and client records

  • Communicate with you regarding appointments or services

  • Maintain accurate treatment history

  • Meet legal and insurance obligations

We do not sell or rent your personal data to third parties.

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6. Data Sharing

Your data may be shared only where necessary with:

  • Professional advisors (e.g. insurers or accountants)

  • Regulatory or legal authorities where required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

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7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure storage systems

  • Restricted access to client records

  • Confidential handling of health information

We retain personal data only for as long as necessary for the purposes it was collected, including legal, insurance, and professional requirements.

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8. Data Retention

  • Client records are typically retained for 7 years after your last appointment, in line with professional and insurance guidance

  • Data will be securely deleted or anonymised when no longer required

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Withdraw consent at any time (where processing is based on consent)

  • Data portability

To exercise any of these rights, please contact us at info@latelatelierwellness.com

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10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can try to resolve your concern.

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11. Cookies

Our website uses cookies to improve your browsing experience and to ensure the website functions correctly.

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What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites recognise your device and store information about your preferences or past actions.

Types of Cookies We Use

  • Strictly Necessary Cookies
    These cookies are essential for the operation of our website. They enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies.

  • Functional Cookies
    These cookies allow the website to remember choices you make (such as contact form inputs or preferences) to provide a more personalised experience.

We do not use cookies for advertising or tracking purposes unless explicitly stated and consented to.

Managing Cookies

You can control and manage cookies through your browser settings. You may choose to block or delete cookies; however, doing so may affect the functionality of this website.

For more information on how to manage cookies, please visit:
https://www.allaboutcookies.org

Cookie Consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be made available at our premises or on request, and the “Last updated” date will be revised accordingly.

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13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

L'Atelier Wellness
Email: latelierwellnessedinburgh@gmail.com
Address: 1 St Colme Street, Edinburgh, EH3 6AA, United Kingdom

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